FAQs and Troubleshooting
By Evan and 1 other2 authors19 articles
My Private Unmetered Residential ports are not showing in my user dashboard
Why doesn't my GEO request match correctly?
Why does my connection close after a period of time?
Why is my IP not rotating when using a random port in my browser?
Excessive Limit Failures
My proxies are not working
I can't find your email in my inbox
Is there any thread (simultaneous connection) limit for residential proxies?
What happens with HTTP Keep-Alive connections?
How can I change my API key?
How do I check when the proxy will change?
What Is "Current Bandwidth" in my dashboard?
How do I add/upgrade/downgrade/cancel my subscription?
What is the "Bandwidth" section in my dashboard?
API Code Examples
How do I cancel and get a refund?
What happens when the proxy assigned to a sticky port goes offline?
List of blocked domains
Why was my subscription rejected?