You can manually request and process your refund through your user dashboard.
Click "cancel or refund" link that is next to your active subscription
Confirm you want to process your cancellation
Fill out our quick exit survey.
You will see a confirmation showing you that your subscription has been successfully cancelled
If you have a valid reason for a refund, you can then click "Refund My Transaction" to send the request to our support team.
You will also receive an email confirming your cancellation and refund