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If you receive this error message in your dashboard, please try the following steps:

Wait longer. The database will need a short amount of time to update with your new device ID. This typically takes around 5 minutes.

Uninstall the app, restart your system, and try to install again.

Disable any custom firewalls that could be blocking outbound access to the peer servers. This includes firewalls on your device and on your network.

Copy this log file and send to us: C:\Users\YOUR USERNAME\AppData\Local\Programs\PointOfPresence\log.txt 

1. Wait longer. The database will need a short amount of time to update with your new device ID. This typically takes around 5 minutes.
2. Uninstall the app, restart your system, and try to install again.
3. Disable any custom firewalls that could be blocking outbound access to the peer servers. This includes firewalls on your device and on your network.
4. Copy this log file and send to us: C:\Users\YOUR USERNAME\AppData\Local\Programs\PointOfPresence\log.txt 

When you try to add your device to the Peer Program dashboard, the device ID is not found.

My device ID is not found

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