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My device ID is not found
My device ID is not found

When you try to add your device to the Peer Program dashboard, the device ID is not found.

Evan avatar
Written by Evan
Updated over a week ago

If you receive this error message in your dashboard, please try the following steps:

  1. Wait longer. The database will need a short amount of time to update with your new device ID. This typically takes around 5 minutes.

  2. Disable any custom firewalls that could be blocking outbound access to the peer servers. This includes firewalls on your device and on your network.

  3. Copy this log file and send to us: C:\Users\YOUR USERNAME\AppData\Local\Programs\PointOfPresence\log.txt

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