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My device ID is not found
My device ID is not found

When you try to add your device to the Peer Program dashboard, the device ID is not found.

Proxyrack avatar
Written by Proxyrack
Updated this week

If you see an error message in your dashboard, don’t worry—there are several steps you can take to resolve the issue:

  1. Wait a Few Minutes: Sometimes, the database needs a short amount of time to update and recognize your new device ID. This process typically takes around 5 minutes, so waiting a bit longer may resolve the issue.

  2. Reinstall the Application: If waiting doesn’t help, try uninstalling the app, restarting your system, and then reinstalling it. This can often clear up any temporary glitches or installation errors.

  3. Check Firewall Settings: Custom firewalls on your device or network may block outbound access to the Peer Program servers. Ensure any firewalls are configured to allow the app to communicate with our servers. This includes both device-level and network-level firewalls.

  4. Provide Log Files for Further Assistance: If the issue continues, we’ll need more information to diagnose the problem. Please copy the log file located at this path:

    C:\Users\YOUR USERNAME\AppData\Local\Programs\PointOfPresence\log.txt

    and send it to our support team. This log file contains detailed information that will help us identify and resolve the issue quickly.

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