If your KYC verification says that the name does not match the application, this usually means that the name on your account doesn't match the name provided during the verification process.
Check your account details
First, go to your Account Security Settings and restart the verification:
Make sure the First Name and Last Name in your account details exactly match the name shown on the ID document you're submitting.
Check for:
Spelling differences
Missing or additional names
Incorrect first or last name
Differences in the order of your names
The issue is still showing
If the name matches your ID but you still receive the error, contact our support team through the chat.
Please provide:
The exact error message
Details about what happened during the verification process
Our team can then review the issue and help determine why the verification is not being accepted.