If your identity verification was unsuccessful, the next step is to contact our support team and share details about the problem so it can be reviewed.
Please include:
What happened during the verification process
Any error message you received
Any other relevant details that may help us understand why the verification failed
Try the verification again
You can restart the identity verification process from your account security settings:
What happens if my account is locked?
In some cases, an unsuccessful verification may result in your account being locked by our Risk Assessment team.
If your account is locked and you have already made a purchase, the payment may be refunded to the same payment method used for the purchase.
Refunds can take 5–10 business days to reach your account, depending on your payment provider.
If you're unable to complete the verification, contact our support team through the chat and provide details about what happened so we can review the issue.