Normally, your new subscription becomes active immediately after a successful purchase. If you’ve completed your payment but the service isn’t showing in your dashboard, there are a couple of things to check.
1. Your payment is still being confirmed
Sometimes there can be a short delay before a payment is fully confirmed.
This can happen with certain payment methods, particularly when the transaction requires additional processing or confirmation.
If your payment has been completed but your subscription is not active yet, please provide proof of payment so our support team can verify the transaction.
Depending on your payment method, this could be:
A screenshot showing the payment confirmation
A payment receipt or transaction confirmation
A blockchain transaction link or transaction ID for cryptocurrency payments
Once we have the necessary information, we can check the payment and help activate your service if required.
2. Your account verification is not complete
Before you can access or use your proxy connection details, your account may need to be fully verified.
Please make sure that:
Your email address is verified
Your identity verification is completed, if required
You are logged into the correct account in the dashboard
Once the required verification steps are completed, your subscription and proxy connection details should become available.
What should I do if my subscription is still missing?
If your payment has been completed and you still cannot see your subscription:
Check that you are logged into the correct account.
Confirm that your email has been verified.
Complete any required identity verification.
Check that your payment was successfully completed.
If the subscription is still missing, contact our support team through the chat.
Include your payment proof or transaction details so we can investigate the issue.
Our support team can then check the payment and account status and help you get access to your service.
Normally, your subscription should be active immediately
In most cases, a subscription becomes active right after a successful purchase. If it hasn't appeared in your dashboard, don't purchase the service again before contacting support, as this could result in a duplicate charge.
Simply send us your payment confirmation through the chat and we'll check what happened.