What Should I Do If My Proxy Is Not Working?

If your proxy isn't working as expected, there are a few quick troubleshooting steps you can try before contacting support.
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First, check the Proxyrack Status Page to see if there is a known outage or temporary service issue.
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If your proxy is stuck or isn't loading, try releasing the current session. While connected to the affected port, request: Release Session
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This will release the current session and assign a new IP address.
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If the issue only occurs on a specific port, try connecting through another port.

For example:

If the new port works, the issue may be specific to the original port or session.
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You can also try connecting through a different proxy address.

For example: usa.rotating.proxyrack.net:10000

Make sure you're using the correct proxy address and port for your service.
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If you see a “Proxy Not Online” message, try releasing the session first. If the issue continues, wait a few moments and try connecting again.
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If you've tried the steps above and your proxy is still not working, contact our support team.

To help us diagnose the issue more quickly, provide:

The more information you provide, the easier it is for our team to identify the cause and help you resolve it.