Who can participate in the Referral Program?
All primary Proxyrack account holders are automatically enrolled in the Referral Program. Sub-users are not eligible to participate.
Where can I find my referral link?
Your referral link is available in the Referrals section of your dashboard while your account is active.
What qualifies as a valid referral?
Referral rewards are only available for genuine new customers who sign up using your unique referral link.
Self-referrals, duplicate accounts, or creating additional accounts for the purpose of earning referral rewards are not eligible.
Can I refer myself or create another account to earn referral rewards?
No. Referral rewards are only available for genuine referrals of new customers.
Creating additional accounts, referring your own accounts, or using accounts that belong to the same user will not qualify for referral rewards.
Can I add a referral after someone has already signed up?
No. Referrals must be created through your unique referral link at the time the customer signs up.
We cannot add or apply referral rewards retroactively to accounts that were not registered through a referral link.
Does the person I refer receive a reward?
No. The Referral Program rewards only the account sharing the referral link.
The referred customer does not receive a discount, bonus, or Store Credit.
How much can I earn?
You'll earn 25% of the referred customer's first eligible payment made after signing up through your referral link.
For example, if a referred customer makes a $100 eligible first payment, you will receive $25 in Store Credit after the approval period.
When do I receive my reward?
Referral rewards are placed in Pending status for 15 days after the referred customer's eligible payment.
This waiting period allows time to verify that the payment is valid and has not been refunded or disputed.
If the payment remains valid and the referral meets all program requirements, the reward is automatically approved and added to your Store Credit balance.
Why is my reward still pending?
All referral rewards remain pending for 15 days after the eligible payment to protect against refunds, chargebacks, payment disputes, and invalid referrals.
After this period, approved rewards are added automatically to your Store Credit balance.
What happens if a referred payment is refunded or disputed?
If a referred payment is refunded, disputed, or otherwise becomes invalid during the pending period, the referral reward will not be approved.
Is there a limit to how much I can earn?
Yes. Referral rewards are capped at $2,000 in total.
Once you reach this limit, you won't earn additional referral rewards.
What is Store Credit?
Store Credit is an account balance that can be used toward eligible Proxyrack purchases, including:
Subscriptions
Renewals
Upgrades
Plan modifications
Service restarts
Top-ups
When can I use my Store Credit?
Store Credit can only be applied while you have an active subscription.
If your subscription expires, your Store Credit will remain available in your account and can be used once you have an active subscription again.
Can Store Credit pay for my entire purchase?
Yes. If you have enough Store Credit available, it can cover up to 100% of an eligible purchase.
Can I withdraw my Store Credit?
No. Store Credit cannot be redeemed for cash or transferred to another account.
It can only be used toward eligible Proxyrack products and services.
Can I transfer my Store Credit to another account?
No. Store Credit is tied to the account that earned it and cannot be transferred between accounts.
Which payment methods support Store Credit?
Store Credit can be used with:
Airwallex
Payssion
Paddle Bank Transfer
Store Credit is not currently supported with Paddle Checkout.